FAQs
We've compiled a list of frequently asked questions to provide you with quick answers and assistance.
1. Are your devices fully functional when sold?
Absolutely! Each device undergoes stringent testing to ensure peak functionality. To discover more, refer to our Grading and Testing criteria.
2. What warranty do you offer for your devices?
All our devices come with a 12-month warranty covering potential hardware defects or malfunctions. For a detailed understanding, please consult our Warranty Policy.
3. What is your return policy?
We allow a 30-day return period for our devices. If dissatisfied with your purchase, you may return the device within this period for a refund or exchange. To understand the return process and eligibility, review our Return Policy.
4. Do devices include accessories?
Generally, our devices come with a charging cable unless otherwise mentioned. For specific details about the accessories accompanying a particular device, check the product description or contact us.
5. How can I place an order?
To purchase a device, select it and add it to your cart. Proceed to checkout, where you will provide shipping and payment information. Upon order confirmation, an email containing order details and shipping information will be sent to you.
6. What payment methods do you accept?
We accept major credit cards like Visa, Mastercard, and American Express. Alternative methods such as PayPal, Apple Pay, and Google Pay are also
available. During checkout, the available payment options will be displayed.
7. What is the shipping duration?
Upon processing and dispatch, the estimated delivery within Australia is typically 1-4 business days. However, please note that delivery times may vary based on your location and external factors beyond our control. You will receive a shipping confirmation email including a tracking number to monitor your shipment.
8. Do you ship internationally?
At this time, we exclusively ship within Australia and do not offer international shipping.
9. How can I reach your customer support team?
For further questions or assistance, our customer support team is available to help. You can contact us through our Contact Us page or via email at sales@tech2nds.com.au.